Refund Policy

1. Refund Eligibility

We offer refunds within 7 days of purchase under the following conditions:

Eligible for Refund

• Service Not Delivered: If you did not receive the proxy service you paid for due to an error on our end
• Technical Issues: If our service has persistent technical problems that we cannot resolve within a reasonable timeframe
• Duplicate Payment: If you were charged multiple times for the same order
• Wrong Product: If you accidentally purchased the wrong product and contact us within 24 hours without using the service

Not Eligible for Refund

• Change of Mind: Refunds are not available simply because you changed your mind about the purchase
• Data Usage: If you have already used proxy bandwidth or activated ISP proxies
• Terms Violation: If your account was suspended due to violation of our Terms of Service
• Third-Party Issues: If the issue is caused by your own setup, network, or third-party services

2. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our support team via the live chat on our dashboard or email us at support@shiftproxies.com
2. Provide Details: Include your order ID, email address, and a detailed explanation of why you're requesting a refund
3. Review Period: Our team will review your request within 24-48 hours
4. Resolution: If approved, refunds will be processed to your original payment method within 5-10 business days

3. Partial Refunds

In some cases, we may offer partial refunds based on the unused portion of your service. This is evaluated on a case-by-case basis and depends on:

• The amount of bandwidth or time remaining on your plan
• The nature of the issue you experienced
• How long you've been using the service

4. Alternatives to Refunds

Before requesting a refund, consider these alternatives that may better resolve your situation:

• Account Credit: We can add credit to your account for future purchases
• Technical Support: Our 24/7 support team can help resolve most technical issues
• Product Exchange: Switch between residential and ISP proxies if one better suits your needs
• Service Pause: For ISP subscriptions, we may be able to pause your service temporarily

5. Chargebacks

If you have already filed a chargeback and wish to resolve the situation, please contact us immediately. We reserve the right to dispute fraudulent chargebacks with evidence of service delivery.

6. Subscriptions

For ISP proxy subscriptions:

• You can cancel your subscription at any time through the dashboard
• Cancellation takes effect at the end of the current billing period
• No refunds are given for partial billing periods unless covered by the eligibility conditions above
• Your proxies remain active until the end of the paid period

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

8. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.